How to Effectively Manage Customer Reviews

How to Effectively Manage Customer Reviews

It’s important to remember that one bad review isn’t going to mean the end of your business. However, understanding how to manage negative reviews effectively will help ensure minimum damage is done.   A person’s business is often their pride and joy, having...
Do Online Reviews Actually Matter? (Hint: They Do!)

Do Online Reviews Actually Matter? (Hint: They Do!)

Online reviews are based off experiences from your customers. It might seem crazy that one experience can make or break your business growth, but it’s true. Online reviews actually matter, and here are four reasons why you should pay attention to them: 1. Reviews are...
What is Social Proof?

What is Social Proof?

You know how you have an inclination to check for reviews before you choose a restaurant to visit or a plumber to call? Or how you scour feedback about Amazon items before placing your order? We, as consumers, want to know about peoples’ experiences with specific...